Privacy Policy
What this policy covers
NHS Highland take our privacy obligations seriously, and have created this privacy policy to explain how we treat your personal information collected on this website. Personal information is information we hold which is identifiable as being about you. Read the NHS Highland privacy policy which applies to this website.
The software platform this website runs on and associated technology operations are provided by Granicus LLC. Read the Privacy Policy governing the Granicus service.
Our collection, use and disclosure of your personal information is regulated by the European Union’s General Data Protection Regulation (‘GDPR’) and the Data Protection Act 2018.
What personal information we collect
Profile Information
We collect information from you when you register to use this site. This includes your email address and additional demographic information, as provided by you on the registration form.
Please note that you can choose the information that would like to you share with us and are able to browse any publicly accessible sections of this website completely anonymously, without signing up.
Engagement Information
The content you create as part of your interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.
Usage Information
We collect information about your usage of the site, such as pages visited, documents downloaded, etc.
How we use the information we collect
We collect this information to:
communicate information to you about engagement opportunities, events, other initiatives and on topics you have chosen to engage with or have registered an interest in,
respond to enquiries and otherwise engage with stakeholders, and
analyse and interpret it to help us understand;
peoples experiences of using the engagement hub,
featured topics and tools that people choose to engage with,
and peoples collective views and experience on health and social care services related to the featured topics,
External links
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites, and we suggest you review the privacy policies of those websites upon arrival. If you cannot find a website’s privacy policy once you have arrived via a link from our website, you should contact that website directly for more information.
Security
While no online service is completely secure, we work very hard to protect information about you against unauthorised access, use, alteration, or destruction, and take all reasonable measures to do so.
Requesting access or correcting your personal information
You have the following rights with respect to your personal data:
to access your personal data and to rectify any inaccuracies within that personal data;
to request the erasure of your personal data residing with us;
to request a copy of your personal data that we have; and
to withdraw your consent to our using or processing your personal data.
If you wish to contact us with a request relating to personal information we hold about you, please contact us using the contact details set out below, including your name and contact details. We may need to verify your identity before providing you with your personal information.
In some cases, we may be unable to provide you with access to all your personal information and, where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
Contact Us
Contact NHS Highland at nhsh.engage@nhs.scot for more information in this policy or the NHS Highland privacy policy.
For further information about the Granicus privacy policy and related information practices, or to access or correct your personal information, or make a complaint, please contact Granicus on support@granicus.com.