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Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
We want the Engagement Hub to be a safe and welcoming space for everyone. We invite people to register and join our online community and to actively take part in the projects, discussions and activities that are available on this site.
The Engagement Hub provides a range of different opportunities for you to find out about, have a say on, get involved in and help design, which will inform how we plan and deliver health and care services for the Highlands and Argyll and Bute.
It enables you to engage on the things you are interested in, at a time, place and way that works best for you.
You do not need to register to take a look around the site and the featured projects. However you will not be able to take part in all of the engagement opportunities, as an unregistered visitor.
Registration makes you part of our online engagement community and gives you a say on developments and programs that are important or of interest to you.
By registering with the Engagement Hub you can:
Receive updates and stay informed on the things you want to
Become part of this online community
Get involved with, comment on, and follow all of the projects you are interested in
Help us get more accurate information about peoples views, experiences and ideas, so we can make better choices and decisions on the provision of health and care services that may affect you or your community
Take part in discussions, forums and suggest engagement topics or areas that are important to you.
Who will see my information and what will it be used for?
We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential.
The personal information you provide as part of your registration, will be treated in the strictest of confidence and will be restricted to select members of the NHS Highland staff within the Communications and Engagement Team.
Your chosen user name, comments and contributions to engagement activities will be visible to people visiting the site. Project managers with granted access will be able to see collective and individual responses to engagement activities on the projects they are managing. They will also be able to share updates and new opportuntities with people who have engaged or registered an interest in their project using the contact details that you have given them permission to use.
Collective summaries and reports from surveys and other engagement activities, will be shared publicly and may contain quotes and examples taken from submissions. Any quote or example used will be anonymised and individual identifiable information will not be included or shared.
Collective statistical information about peoples location, age, sex, disability and other types of information collected, will be used to understand who is engaging with us and who is not. It will also be used to see where similarities or differences in opinion or experience occur. This information will not be connected to individuals and no individual person will be identifiable from the information shared.
EngagementHQ has strict data access rules in place with detailed logging to prevent theft and misuse of your data.
Access to data is limited to key personnel involved in maintaining their services and support. EngagementHQ provides role-based access controls with unique usernames and one-way password encryption to help people who use this space manage their own logins and information.
The Engagement Hub is open for anyone over the age of 14, who lives or works in the NHS Highland area to join.
Please use don't swear or use insulting or disrespectful language and respect that not everyone will have the same points of view or experiences and all views and experiences are valid and welcome.
Do not share personal information about you or someone else and do not use this space as a way to make a complaint. If you would like to make a complaint about your experience of a health or care service visit our website at Complaints | NHS Highland (scot.nhs.uk)
Comments and participant activity is moderated by EngagemenHQ, to ensure that the space remains a pleasant and friendly environment for everyone.
Moderation means that the things people post are checked to make sure they are non offensive, relate to the topic being discussed, and do not contain personal information.You can find out about their moderation rules here
Suggested Etiquette
The following are not enforceable rules, rather they are suggestions about etiquette to help keep the website respectful and constructive.
It's a good idea to read through the information on the site and the other participant comments before getting involved in the discussion yourself.
Always respect the views of other participants even if they don't agree with you.
Be constructive. It's okay to disagree with other forum participants, in fact we encourage debate, just keep the dialogue positive.
Always keep things civil. We recognize that this can be difficult sometimes, especially when you are passionate about an issue, but it is important to keep the discussion focused on the issues rather than letting it deteriorate into personal insults.
Once you've left your comment keep an eye on the project to see what other people have to say.
If you feel that someone has insulted you, report their comment to the moderator by clicking the “Alert Moderator” button. Don't perpetuate the dispute. The moderator will take a look at the offending comment and decide whether it should be removed.
Stay on topic. The projects on this website have been created for a specific purpose. Please stay within the boundaries of the subject matter.
Turn off the "CAPS LOCK". Writing in ALL CAPS is the equivalent of SHOUTING and can cause offence.
Choose one place to post each of your unique comments. Don't cut and paste the same comment into lots of different places on the website. These may be considered duplicates and could be removed.
Don't be a "troll". Trolls intentionally incite annoyance or offense. They do not participate constructively in the discussion and do not add any value to the debate.
Don't bully, harass or threaten other participants. If another participant proffers an opinion that you don't agree with, you have no right to demand that they support their position with a detailed argument. They do not have to respond to your questions. It is up to each individual to participate as much or as little as they wish.
Please respect the moderators. Their job is to keep the forum safe and constructive so that everybody gets to have their fair say. It is not always an easy job.
The Engagement Hub is designed for all screen sizes so you can take part using mobile devices like smart phones, tablets and laptops, as well as desktop computers.
EngagementHQ supports the current and last prior versions of the following browsers (for both desktop and mobile devices):
Microsoft Edge
Chrome
Firefox
Safari
If your browser is not up to date, we might not be able to help you troubleshoot issues.
Is your Browser up to date?
If you are on an older version of these browsers, we highly recommend you upgrade to the latest. Not only will you have a better EngagementHQ experience, but you'll also have a much better (and definitely safer!) general web experience too.
Having the latest browser is important for a number of reasons. Here's why you should try to keep your browser updated on a regular basis:
Security: this is the number one reason you should update your browsers. Each new version of the browser patches any known security holes. Microsoft Edge, one of the most widely used browsers is closely linked to Microsoft, so any security holes make it easy for hackers to access your computer files.
Web Standard Compliance: similar to security, each new browser release makes improvements to their web accessibility standards. That means on older browsers, many websites will not display properly, EngagementHQ included. Having a new browser means you will have a much better User Experience (UX). Think about how many hours you spend online?
Faster speeds: newer browsers have much faster processing and rendering speeds - which means less time you spend waiting for pages to load.
Better usability: there's a whole range of things that relate to this, but one of the big things is tabbed browsing - talk about being able to multi-browse.
More control: newer browsers give you much more control over your private data, settings, cookies, and cache actions.
Contact our support team if you need any further assistance via chat or email support@engagementhq.com
We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential. Our clinical staff are also subject to professional obligations via their registration body (General Medical Council; Nursing and Midwifery Council; Health and Care Professions Council; General Dental Council; General Pharmaceutical Council; General Optical Council etc). The following security measures are in place to protect personal information:
All staff undertake mandatory training in Data Protection and IT Security.
Information Security policies and procedures are in place and checked regularly against the requirements of the Network and Information Systems Regulations 2018.
We have access controls for our systems and can audit activity.
They comply with the European Union’s General Data Protection Regulation (GDPR).
The GDPR protects the fundamental right to privacy and the protection of personal data for people living in the European Union. It enforces robust requirements that have raised the standards for data protection, security, and compliance.
Security for this website
Their applications are continually monitored and tested for security weaknesses by our Engineering team. They perform regular and ongoing internal application security assessments to discover and mitigate potential weaknesses based on OWASP rating and methodology. They use automated tools as well as manual testing processes to ensure they are as secure as possible at all times.
Application Security and Database
The operating systems and databases running their servers are continually monitored and patched with the latest security fixes. The web framework is continually monitored and patched by internal development teams. Results of the latest VAPT are available upon request.
Data Disclosure
Engagement HQ have strict data access rules in place with detailed logging to prevent theft and misuse.
Access is limited to key personnel involved in maintaining their services and support. Interaction with client data is only at the request of the client. EngagementHQ provides role-based access controls with unique usernames and one-way password encryption to help clients manage their own logins.
